The Connect CompanyStart a conversation ↗Essentials+
$59 / month
- Business-hours, billable advanced support
- Included 24/7 basic support within 60 minutes
- Included 24/7 triage
Care that continues after installation
Connected living.
Continued support.
Simplicity takes thoughtful design—and care over time. Our service memberships help you maintain your connected home, with support options for the moments when things don’t work as expected.
Compare memberships ↓ Already a member?The right level of care
for your connected home.
Business hours: Monday–Friday, 9 AM–5 PM, excluding national holidays. Basic support and triage availability, advanced support, and response times vary by membership as shown below.
Priority
$169 / month
- 1 tech review per year
- Preferred labor rates
- Priority scheduling
- Billable advanced support: extended hours, 1-hour response
- Included 24/7 basic support within 30 minutes
- Included 24/7 triage
Proactive
$219 / month
- Tech monitoring
- 2 tech reviews per year
- Preferred labor rates
- Priority scheduling
- Billable advanced support: extended hours, 1-hour response
- Included 24/7 basic support within 30 minutes
- Included 24/7 triage
Signature
$599 / month
- Tech monitoring
- 2 tech reviews per year
- Preferred labor rates
- Priority scheduling
- Billable advanced support: extended hours, 30-minute response
- Included 24/7 basic support within 10 minutes
- Included 24/7 triage
Advanced support is billable as indicated above. Contact our team to discuss membership details and the right fit for your system.
Thoughtful from the start.
Here for what comes next.
Personalized design
Custom systems shaped around your lifestyle, your design, and the way you want to live.
Local relationships
A Birmingham team with strong community connections.
Craftsmanship
Care and attention through every phase of your project.
Factory-trained technicians
Continued education and certifications are part of our approach.
Support options
Options for basic support, monitoring, and tech reviews, with the benefits of each membership clearly set out above.
Clear communication
Clear guidance during the project and a team to contact when your system needs attention.
Support plan members
We’re here to help.
For membership questions or support, contact our service team.
Member support: (205) 947-4106 ↗General support
Planning a new project?
Main office: (205) 900-4602
2717 7th Ave South, Suite 103
Birmingham, AL 35233